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CallTower Solutions Center

Consult Transfer

How to conduct a consult transfer:

  1. Accept the call and press the "Consult transfer" button:                                                               

 Consult.png        

2. Select the contact you want to consult with (either do a search or select one of your groups and select a contact), and select the "Call" button:

add a contact.png

3. The call is then placed on hold and you will be contacted with the "consulted" contact:

hold.png

4. To complete the consult transfer, select the "consult" transfer button again on the current call:

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5. Both calls will be dropped from your attendant pro. 

 

 

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