MS Teams - Call Park

Goal:

Provide instruction on how to park a call in Teams

Park a call:

Call Park placed the call in a virtual parking lot. The caller is hearing hold music, and your line is freed up. The caller will stay on hold for 5 minutes and if the call has not been picked up, it will bounce back to you. If you park the call again, you will get a new code.

Park a call: 

1. When on a call, select the three dots "..." and then select "Call Park"

2. The call will be placed on hold and provide you with a code

3. The code you will send to the person that needs to pick up the call 

 

Pick up a call on Park: 

1. Go to your calls icon
2. Under the dial pad you will see a "Parked Calls" button.

3. Enter the code

4. The call will then be connected to you.

Note: If you don't see any options for call parking in your settings, talk to your IT Admin.

For more information, click on the link below:

Park a call in Teams