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MS Teams Direct Routing - International: Assign Numbers

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How To Assign Direct Routing Numbers for International Direct Routing

Login into the Teams Admin Center as a 365 Global Administrator or Teams Administrator

On the left-hand side click on Users>Manage users

Search for the user that needs to have a Direct Routing Number Added and Click on the Display name

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Under the Account, tab click "Edit" next to General information

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Add the phone number to the "Assigned phone number" field in the format shown below with the 1 in front and then click Apply

To Remove the number just blank out the "Assigned phone number" then click Apply

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This message will pop up and then click  "Wait"

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Click on "Policies" and then click "Edit" next to "Assigned policies"

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Scroll down to "Voice routing policy" and drop-down to select "CallTower Route (Region)" then click "Apply."

To remove the Voice routing policy drop-down select "Global" then click "Apply."

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PowerShell Cmdlets to remove numbers and assign numbers

You must connect to the Microsoft Teams PowerShell Module using a 365 Global Administrator or Teams Administrator account.

To remove the number from the user

Remove-CsPhoneNumberAssignment -Identity username@domain.com -RemoveAll

Grant-CsOnlineVoiceRoutingPolicy -Identity username@domain.com -PolicyName "$null"

To add the number to the user

Set-CsPhoneNumberAssignment -Identity username@domain.com  -PhoneNumber +441254825804 -PhoneNumberType DirectRouting

Grant-CsOnlineVoiceRoutingPolicy -Identity username@domain.com -PolicyName "CallTower Route - Region"

Note: Region = EMEA, LATAM or APAC for US based numbers the region will not be there.