MS Teams Admin - Delete a Teams User

Goal 

The goal of this document is to explain how to delete a user from Microsoft Teams and CallTower's Connect portal. Deleting a user will also remove their access to other Microsoft 365 services and free up their assigned phone number. The document provides step-by-step instructions for both processes. 

Cleaning Up User in Connect 

Deleting the user won't release the DID from CallTower's configuration. You must also remove the user from Connect. Both steps are necessary to fully delete the user. 

1. Highlight the user to be deleted from the User Tab and click the delete button. 

2. Select the user you would like to delete, and then select the delete icon on the lower right side.

3. A confirmation box is displayed with the user selected to be deleted.  To continue deleting the record, click Yes. To abandon deleting the record, click Cancel. 

Delete a Teams User 

To delete a user from Microsoft Teams, you need to remove them from your organization's Active Directory. This will also revoke their access to other Microsoft 365 services, such as Outlook, SharePoint, and OneDrive. Follow these steps to delete a Teams user: 

1. Sign in to the Microsoft 365 admin center with an administrator account. 

2. In the left navigation pane, select Users > Active users. 

3. Find the user that you want to delete and select their name. 

4. In the right pane, under Account, select Delete user. 

5. Review the information and confirm that you want to delete the user by selecting Delete. 

6. The user will be moved to the Deleted users page, where they will be retained for 30 days. You can restore them within this period if you change your mind.