CallTower Information - Enable International Dialing
Summary
To enable international dialing, an MPOC (main point of contact) on the account must submit a request with which countries the account would like to be able to call. Depending on which countries are on that list, a waiver may need to be signed.
Reference our international tier document to determine the tier level of the designated area(s) that will be called.
Tier 1 – International Low Risk
- A request from an MPOC is all that is needed
- No waiver to sign
- We will update your account to reflect the service added and date it on the Special Handling Notes
Tier 2 – International Medium Risk
- A request from an MPOC is needed
- The waiver must be signed by an MPOC
- Tier 2 Waiver (download, sign, and send)
- Tier_ 2 International-Waiver-UpdatedSept11.pdf
- We will update your account to reflect the service added and date it on the Special Handling Notes
Tier 3 – International High Risk
- A request from an MPOC is needed
- The waiver must be signed by an MPOC
- Tier 3 Waiver (download, sign, and send)
- $1000 fee will be billed to the account to mitigate CallTower’s risk of fraud
- We will update your account to reflect the service added and date it on the Special Handling Notes
Tier 4 – International Extreme Risk
- A request from an MPOC is needed
- The waiver must be signed by an MPOC
- Tier 4 Waiver (download, sign, and send)
- $3000 fee will be billed to the account to mitigate CallTower’s risk of fraud
- We will update your account to reflect the service added and date it on the Special Handling Notes
Signing a waiver higher than Tier 1 will also include all countries in the tier(s) lower than the Tier chosen.
Contact Support:
You can request this service via email, chat support, or phone call.
Email: support@calltower.com
Chat: www.calltower.com (blue chat icon on the bottom right)
Phone: 800-347-5444