Billing - Invoice Delivery

How is the invoice delivered?

By default, CallTower provides monthly invoices via email with a copy available on-demand from our online portal, Bill.Center. Upon request CallTower can also send hard copies of the invoice by first class mail.

What does the invoice consist of?

The monthly invoice package consists of a Corporate Invoice and the Sub-Account Statements which roll up into the corporate account. The invoice itself will provide the quantity, rate and dates of service for the charges presented, including a breakout of toll usage by call type.

What’s the difference between the Corporate Invoice and the Sub-Account Statement?

The Corporate Invoice provides the overall quantities of service and the rates applied. It also includes a breakdown of toll usage charges by call type, as well as a general overview of the total charges owed by sub-account. The Sub-Account Statement also provides the quantities of service and rates applied, along with the specific date range for each charge.

Can a location be responsible for the location-specific charges rather than rolling all charges up into the corporate invoice?

Yes, this is possible. By default all location charges roll up into the corporate invoice; however, if necessary this arrangement can be split out so that specific sub-accounts receive the identified invoices for payment, causing the corporate invoice to become a summary statement only.

How do I access my invoices online?

Navigate to https://calltower.billcenter.net. If you have not previously registered, click "Sign up for an Account." From there, you will be asked to provide your account number and one-time registration code.

If you have already created an account, enter your user credentials when prompted. Once logged in, click on the "View & Pay Bills" tab and select "Invoices" from the dropdown menu. This will bring up a list of all invoices on the account. To see a summary of any invoice, click the arrow next to the invoice number. To download an invoice, select "Options" to the right of the invoice number you would like to access; you will have the option to download either a PDF or Excel file.  

If you are unsure of your account number and/or registration code, or have any other questions regarding invoice and billing portal access, please reach out to the Billing Department at billing@calltower.com. 

Can CallTower generate a modified/updated/corrected invoice?

Unfortunately, no; at present CallTower’s billing system doesn’t allow for a regenerated invoice. Once an invoice has generated the system closes down that billing period and no modifications can be made. Any corrections or credits will be captured on the invoice immediately following the update.