Inbox: This is where all the communications from customers will be found, and agents can respond from a voice call to a Facebook message or SMS (if applicable).
Start Call: Once an agent has entered a phone number, select "Start Call"
Contact List: This is where an agent can access a contact database, which could be Dynamics 365, Microsoft Exchange, or other databases
Dial pad: This is where an agent can use the dial pad to enter a phone number by pressing the numbers or using the keypad from the keyboard
