Five9 - Transfers
Warm Transfer
1.Click Transfer
2.Enter destination name/number
3.Select Warm
4.Click Initiate Transfer
5.Choose disposition code
6.Click Complete Transfer
7.Transfer Completed confirmation will appear
Cold Transfer
- Time-out option (agent can override the default using a fraction of a minute; for example, .5 is 30 seconds)
- Actions after time-out
