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Five9 - Agent Statistics

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  1. Interaction State Indicator
  2. Click cog to select titles displayed on the home screen.
  3. Processing Calls
  4. Average Call Handle Time
  5. Handling Email Interactions (for Five9 Digital Engagement customers, the number of Five9 email messages handled)
  6. Changing Your State
  7. Monitoring Call Queues
  8. Call Answered
  9. Processing Missed Calls
  10. Handling Chat Interactions (for Five9 Digital Engagement customers, the number of Five9 chats handled)

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  1. Skills: Call queues assigned to you
  2. Number of callbacks
  3. Longest time in each queue

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