Five9 - Agent States

Setting Ready State

1. Expand the Agent State Indicator dropdown menu

2. Select Ready For...

3. Select the channels you're going to work with 

4. Click Confirm

Setting Adgent State while on a call

• While connected, expand Agent State menu
• Choose next State
• Adapter will indicate Pending State
• State will change automatically after call completes

Setting No Ready State

1. Expand the Agent State Indicator dropdown menu

2. Select the appropriate Not Ready reason code