Five9 - Agent Desktop User Interface

A. The "Agent State Indicator" and a timer that shows the duration of your current state.

B. Buttons to access the Address Book, Messages, Reminders, Actions menu, Help and user settings

C. Tabs for processing tasks (calls, voicemail, and others), accessing Contacts, and viewing your activity 

D. Main workspaces: Changes based on active tab or task being done

E. The ACD status bar displays call statistics, the time of day, the network quality indicator and sound control settings

F. Event notification (for new messages, voicemails, incoming calls, dispositions and error messages).