Five9 - Accepting a Skills VM Message

Working with Skills VM

1. Caller
2. Number of messages pending
3. Campaign
4. Phone number
5. Message date and time
6. Duration of message
7. Available actions
8. Final action

Accepting a Skills VM Message

• Skill Voicemails are distributed to agents via skill queue
• Agents must have the Voicemail skill assigned
• Voicemails will only be offered to agents if there are no voice calls in queue
• Click Accept to receive the Voicemail message
• If voicemail is rejected it will go back in queue and be assigned to the next available agent