Clarity Connect User - 4.1 Agent Experience
In Clarity Connect 4.1, the Agent Experience value determines how will an agent receive/ place a call.
There are several Agent Profile setting combinations that correspond to a certain Agent Experience value, which is essentially an identifier in the Clarity Connect Runtime database.
Please see below a matrix of possible Agent Experience identifiers, Agent Profile settings, and related call delivery types:
| Agent Experience identifier | Agent Profile settings | Call delivery type | |
| DisableRingDashboardOnly | DashboardWithoutSkype | ||
| 1 | False | False | Rings only within Dashboard/Console |
| 2 | True | False | Rings both SfB client and the Dashboard/Console |
| 3 | True | True | Rings only SfB client, Call controls in Dashboard/Console |
| 4 | False | True | Rings only SfB client |
| 5 | False | False | Rings only SfB client, Silverlight Agent Console |