Maintenance

The Maintenance heading on the admin console menu bar contains the following:

• System Status displays all portal instances, including their status and call information.
• System Configuration is a quick-start page that allows administrators to easily modify configuration settings.
• Skills allows administrators to create, modify, and disable skills that can then be assigned to agents.
• Use Teams to create teams that agents can then be assigned to.
• The Business Units page is used to create and edit business units and the queues and teams associated with them.
• Use Groups to create collections of teams.
• Customize resources for the six defined Clarity Connect roles on the Roles page.
• API Management allows users to configure API settings for integration with Clarity Connect.
• Advanced Settings contains all configuration settings for the entire system.