Cisco 79XX - Call Park
Goal
The purpose of this article is to provide instructions on how to use the Call Park feature of Cisco 79XX phones.
Resolution/Steps
Call Park is a feature that allows a user to place a call on hold and retrieve it from a different CallTower phone. With the caller on the line, press the More and then the Park soft keys.
Your phone will display a 4-digit number that the call was parked on. On another CallTower phone, dial the provided 4-digit number to retrieve the call. If the call is not retrieved in approximately 1.5 minutes, the call will ring back to the extension that parked it.
Configuring Call Park Steps:
CallTower must be notified when an organization wants Call Park. If it has not been configured, users will receive a message on their LCD screen stating “No Park Number Available”.
When support receives a request by a client to have Call Park configured, they should escalate the request to TSE and include:
- Company name
- Calling Search Space
- Block of available extensions (these will be used to park the call)
Common Issues/Related Articles
Factory Reset:
- 7940 and 7960: Cisco - Phone: 7940 and 7960 Factory Reset Procedure
- 7920: Cisco - Phone: 7920 Factory Reset Procedure
- 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure
- 7945, 7965, and 7975: Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure
- 7921: Cisco - Phone: 7921 Factory Reset Procedure
- 7925: Cisco - Phone: 7925 Factory Reset Procedure
79XX Features:
- Cisco - Phone: Overview - 79XX Series
- Cisco - Phone: iDivert - 79XX Series
- Cisco - Phone: Pickup - 79XX Series
- Cisco - Phone: Extension Mobility - 79XX Series
- Cisco - Phone: Joining Calls - 79XX Series
- Cisco - Phone: Receiving Calls - 79XX Series
- Cisco - Phone: Speed Dials - 79XX Series
- Cisco - Phone: Transferring a Call - 79XX Series
- Cisco - Phone: Do Not Disturb (DND) - 79XX Series
- Cisco - Phone: Answering Additional Calls - 79XX Series
- Cisco - Phone: Cisco Function Directories - 79XX Series
- Cisco - Phone: Switching Between Calls - 79XX Series
- Cisco - Phone: Cisco Function Settings - 79XX Series
- Cisco - Phone: Cisco Function Buttons - 79XX Series
- Cisco - Phone: Returning to Initial Call - 79XX Series
- Cisco - Phone: Placing a Call on Hold - 79XX Series
- Cisco - Phone: Call Forwarding an Incoming Call - 79XX Series
- Cisco - Phone: Meet Me Conference Call - 79XX Series
- Cisco - Phone: Cisco Call Forwarding All - 79XX Series
- Cisco - Phone: Placing a Call - Internal, External, 911 or 411 - 79XX Series