Cisco 79XX - Placing a Call
Goal
The purpose of this article is to provide instructions on how to place internal, External, 911, and 411 calls on a Cisco 79XX phone.
Resolution/Steps
The CallTower IP phones allow users to place calls multiple ways. You may dial the number before or after using the following options to open the line.
You may pick up the handset.
To use the speaker function, you may either press the Speaker button or the NewCall soft key.
To use a headset, you may press the Headset button; however, some headsets may be configured using the handset port on the back of the phone, in which case the headset button will not be used.
Finally, you may first dial the number then select the Dial soft key. This will activate the speaker function and call the number.
Placing an Internal Call Steps:
All phones in your organization, including yours, have an extension also called a Directory Number or DN.
1. Dial the extension of the person you’d like to call. If you do not know the extension it can be found in the Directory.
Placing an Internal Call Steps:
You can use your phone to place a call outside your organization.
1. Dial your dial out digit (8 or 9) to open an external line and gain outside access.
2. Local calls: Dial your dial out digit (8 or 9), then 1, followed by the full 10 digit telephone number.
3. Long-distance/Toll-free calls: Dial your dial out digit (8 or 9), then 1, and then the full 10 digit telephone number. (e.g. 81XXXXXXXXXX).
NOTE: When a number is misdialed, press the Backspace soft key and make the necessary changes to the number before dialing.
Placing a 911 or 411 Call Steps:
1. When placing a 911 call you do not need to dial your dial out digit (8 or 9). Simply dial the three-digit number.
2. For directory assistance-411 calls, you will need to enter your dial out digit (8 or 9) plus 1 (e.g. 81-411).
Common Issues/Related Articles
Factory Reset:
- 7940 and 7960: Cisco - Phone: 7940 and 7960 Factory Reset Procedure
- 7920: Cisco - Phone: 7920 Factory Reset Procedure
- 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure
- 7945, 7965, and 7975: Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure
- 7921: Cisco - Phone: 7921 Factory Reset Procedure
- 7925: Cisco - Phone: 7925 Factory Reset Procedure
79XX Features:
- Cisco - Phone: Overview - 79XX Series
- Cisco - Phone: iDivert - 79XX Series
- Cisco - Phone: Pickup - 79XX Series
- Cisco - Phone: Extension Mobility - 79XX Series
- Cisco - Phone: Joining Calls - 79XX Series
- Cisco - Phone: Receiving Calls - 79XX Series
- Cisco - Phone: Call Park - 79XX Series
- Cisco - Phone: Speed Dials - 79XX Series
- Cisco - Phone: Transferring a Call - 79XX Series
- Cisco - Phone: Do Not Disturb (DND) - 79XX Series
- Cisco - Phone: Answering Additional Calls - 79XX Series
- Cisco - Phone: Cisco Function Directories - 79XX Series
- Cisco - Phone: Switching Between Calls - 79XX Series
- Cisco - Phone: Cisco Function Settings - 79XX Series
- Cisco - Phone: Cisco Function Buttons - 79XX Series
- Cisco - Phone: Returning to Initial Call - 79XX Series
- Cisco - Phone: Placing a Call on Hold - 79XX Series
- Cisco - Phone: Call Forwarding an Incoming Call - 79XX Series
- Cisco - Phone: Meet Me Conference Call - 79XX Series
- Cisco - Phone: Cisco Call Forwarding All - 79XX Series