Cisco HCS - Technical Service Description

Technical Service Description

 

Service Delivery Options

·      MPLS

·      CallTower DIA

·      CallTower Managed Voice Continuity

·      BYOB with CT Cloud Boost

·      BYOB

 

Features

Customer

·      Call Park

·      Corporate Speed Dials

·      Operator Console

·      Call Blocking

·      Auto Attendant

·      Hunt Group

·      Call Detail Reports

·      Paging

·      Analytics

 

Location

·      Dial Plans

·      Phone Wallpaper

·      Music on Hold

·      DID management

 

User

·      Authentication Management

·      Unity Voicemail Settings

·      Voice PIN reset

·      Phone assignment

 

Phones

·      Line Button Template

·      Line Alerting Name

·      Internal Caller ID

·      External Caller ID

·      Forward All Policy

·      Forward Busy Policy

·      Forward No Answer Policy

·      Forward Not Registered Policy

·      No Answer Ring Duration Policy

·      Ring Idle Policy

·      Ring In Use Policy

·      Max Calls Policy

·      Message Waiting Indicator Policy

·      Busy Trigger Policy

·      Auto Answer Policy

·      Phone Speed Dials

·      Extension Mobility

·      Paging