Connect Admin - Understanding CDRs Examples

CDR Examples

Cisco Single call leg (Note  Callid, CallOrder are not relevant to this entry).

Outbound call to PSTN (Note Callid, CallOrder are not relevant to this entry).

• Platform Type: Cisco.
• Cdr_type: Inbound call from off-net to the CallTower System.
• Callid: N/A.
• Call Order: N/A.
• Calling Number:  Callers 10 digit DID, 123-555-3627.
• Called Number:  CallTower user’s DN, 1111
• AutoCallHandler: N/A.
• Partition: Calltower administrative use.
• Duration: call length 3 seconds.
• Call time:  6/27/2016 11:40 (displayed in location time zone)
• BTN: CallTower administrative use.
• origDeviceName: L00SLCCSM001 (CallTower device that routes calls to and from the PSTN).
• destDeviceName: SEP000011112222 (Cisco Users Mac Address).
• account_code: N/A.
• css: Calltower administrative user.
• Location: call recipients location as defined in Connect.

Internal (Note:  Callid, CallOrder are not relevant to this entry).

• Platform Type: Cisco.
• Cdr_type: Internal (Call from one hosted user to another in an organization).
• Callid: N/A.
• Call Order: N/A.
• Calling Number:  Cisco DN 1113.
• Called Number:  Cisco DN 1115.
• AutoCallHandler: N/A.
• Partition: Calltower administrative use.
• Duration: call length 41 seconds.
• Call time:  6/27/2016 13:04 (in location Time Zone).
• BTN: CallTower administrative use.
• origDeviceName: SEP000011112222 (Cisco Users Mac Address).
• destDeviceName: SEP000011112223 (Cisco Users Mac Address).
• account_code: N/A.
• css: Calltower administrative user.
• Location: call recipients location as defined in Connect. 

HG: Cisco Hunt Group (is the method of distributing phone calls from a single telephone number to a group of several phone lines. Callid, CallOrder are not relevant to this entry).

• Platform Type: Cisco.
• Cdr_type: HG (Cisco Hunt Group)
• Callid: N/A.
• Call Order: N/A.
• Calling Number:  415-555-5678
• Called Number: Cisco DN 3190 (DN of Hung Group Member that answered the call).
• AutoCallHandler: N/A.
• Partition: Calltower administrative use.
• Duration: call length 291 seconds.
• Call time:  2016-08-09 16:00:21.000 (in location Time Zone).
• BTN: CallTower administrative use.
• origDeviceName: L00SLCCSM001 (CallTower device that routes calls to and from the PSTN).
• destDeviceName: SEP001C58A2A41D (Cisco Users Mac Address).
• account_code: N/A.
• css: Calltower administrative user.
• Location: call recipients location as defined in Connect. 

Cisco Multiple Call legs: Call follows 2 or more call legs to destination (The CallId column allows these call legs to be tied together.  The CallOrder provides the order of each leg of the call).

Example 1:  inbound call answered and then transferred to another DN.

• Inbound call with multiple call legs:  Callid 1234586 is the same for both entries indicating the same call with multiple legs.
• Call order indicates the order of both entries, smallest to largest (note:  CallOrder may or may not be sequential).
  • CallingNumber 1235551672.
  • Called number, DN 1112.
  • Transferred from DN 1112 to DN 1113.
  • origDeviceName: LOOSLCCSM001:  (CallTower device that routes calls to and from the PSTN).
  • destDeviceName:
    • First leg:  SEP000011112222 (Mac address of phone with DN 1112).
    • Second leg:  SEP000011112223  (Mac address of phone with DN 1113).

Example 2: Inbound call routes to Auto Attendant, then transfers to DN 1112.

• Inbound call with multiple call legs:  Callid 1234567 is the same for both entries indicating the same call with multiple legs.
• Call order indicates the order of both entries, smallest to largest (note:  CallOrder may or may not be sequential).
• CallingNumber 123-555-3627.
• Called number:
  • First leg: 123-555-8900: Auto Attendant Pilot number.
  • Second leg: 1112.
• AutoCallHandler: Auto Attendant.
• Call Duration:
  • First leg: 3 seconds.
  • Second leg 31 seconds.
  • Call time:   6/27/2016 11:40.

• OrigDeviceName: LOOSLCCSM001: (CallTower device that routes calls to and from the PSTN)..

• destDeviceName
  • First leg:  L00slcvcsvxm1 (Callltower Voice mail and Auto Attendant server).
  • Second Leg: SEP000011112222 (Mac addresss of phone with DN 1112).

Conference calls: MeetMe cdr_type includes calls to a Cisco MeetMe non-secure conference number and also ad-hoc conferenences initiated from a Cisco Phone.

• Callid, 1234598 is the same for both entries indicating the same MeetMe conference call.
• CallOrder indicates the order the callers entered the MeetMe bridge.
  • Calling Number: DNs 1111 and 1112 entered the conference.
  • Called Number (Cisco Meet me conf bridge DN).
  • AutoCallHandler: N/A.
  • Partition: N/A.
  • Duration
    • 1111: 991 seconds.
    • 1112: 992 seconds.

• CallTime
  • 1111: 6/27/2016 13:05
  • 1112: 6/27/2016 13:04
• BTN: Calltower administrative use.
• origDeviceName: Mac address of the phone placing the call to the conference:
  • Mac address SEP000011112222 for 1111.
  • Mac address SEP000011112223 for 1112.
• destDeviceName: CFB_2: Cisco Call Manager Conference Bridge.

1.  Voicemail Auto Call Handler examples:

   • CFA VoiceMail – The call went to VoiceMail because the extension called has Call Forward All set to go there.

Example:

• CFB VoiceMail – The call went to VoiceMail because a user was currently on another call on that line (Call Forward Busy).

Example:

• CFNA VoiceMail – The call went to VoiceMail because it was not answered in a timely manner (Call Forward No Answer).

Example:

• iDivert VoiceMail – The call went to VoiceMail because a user pressed/clicked the iDivert/Decline button.

Example:

• Other VoiceMail – The call went to VoiceMail for another reason such as a Direct transfer to voicemail.

Example:

• Check VoiceMail – The user pressed the messages button or called the VoiceMail number directly to check their messages.

Example:

 

Skype Single call leg: (CallOrder and AutoCallHandler will be set to 0 for Skype calls).

Inbound: Call from PSTN to CallTower hosted Skype Voice user.

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  • Platform Type: Microsoft Skype for Business.
  • Cdr_type: Inbound call from off-net.
  • Callid: N/A.
  • Call Order: N/A..
  • Calling Number:  617-383-8850 (Callers 10 digit DID).
  • Called Number:  617-472-3490 (CallTower user’s DID).
  • AutoCallHandler: N/A.
  • Partition: Calltower administrative use.
  • Duration: 20 seconds.

• Call time:  8/27/2016 16:07
  • Date and time of call in location time zone.
  • BTN: CallTower administrative use.
  • origDeviceName: 16173838850@ calltower.com (<calling DID>@<recipients domain> (This is the format of origionating device provided by Microsoft).
  • destDeviceName: userone@calltower.com  (Recipients Skype user name).
  • account_code: N/A.
  • css: Calltower administrative user.
  • Location: call recipients location as defined in Connect.

Inbound Skype: details are the same as for Inbound type.  In this case, the Skype system recognizes the caller is federated for Skype with the CallTower system, so it routes the call as a Skype call rather than through the PSTN.

Outbound: Call to PSTN from CallTower hosted Skype Voice user.

• Platform Type: Microsoft Skype for Business.
• Cdr_type: Outbound (PSTN call from Skype voice user to off-net DID).
• Callid: N/A
• Call Order: N/A
• Calling Number:  385-715-3074 (Skype user’s DID).
• Called Number:  877-925-5550 (DID called by Skype user).
• AutoCallHandler: N/A.
• Partition: Calltower administrative use.
• Duration: 347 seconds.
• Call time: 8/27/2016 17:09 (in location time zone).
• BTN: CallTower administrative use.
• origDeviceName: userone@calltower.com (Skype user name).
• destDeviceName: 18777925550@calltower.com  ( <calling DID>@<caller’s domain> ,This is the format of the destination device provided by Microsoft).
• account_code: N/A
• css: Calltower administrative user.
• Location: call recipients location as defined in Connect.

Outbound Skype: details are the same as for Outbound type.  In this case, the Skype system recognizes the recipient is federated for Skype with the CallTower system,  so it routes the call as a Skype call rather than through the PSTN.

Internal:  Call from a CallTower Hosted Skype voice user to another CallTower hosted Skype Voice user.