OnDemand - Dropped Call
Details
The following information is required within 24 hours of the incident to investigate a dropped call.
Name/Client ID:
Date/Time (within 24 hours):
Telephone Number dialed:
Telephone Number dialing from:
Cell/Landline:
Passcode entered:
What was experienced (error message, dead air, etc.):
Once this information has been gathered please escalate to the appropriate team using one of the following contacts below.
PGI
Reservationless Support: 1-800-459-1715
Reservationless Support Email: Support@mymeetingroom.com
GlobalMeet Web Support: 1-888-207-1984
GlobalMeet Web Support Email: support@globalmeet.com
iMeet Support: 1-855-694-6338
iMeet Support Email: care@imeet.com
Operator Assisted Reservations: 1-719-457-1692 Option 2
Operator Assisted Reservations Email: Soundconnect@pgi.com
Service Assurance Contact: Michele Page
Email: Michele.Page@pgi.com
Office: 913-982-1106
Account Manager: Lyn Caswell
Email: Lyn.Caswell@pgi.com
Office: 866-913-8502
Arkadin
Support: 866-922-9566
Audio: Options 1,2,1
Web: 1, 2, 2
Video: 1, 2, 3
Unified Communications: 1, 2, 4
Service Assurance Contact: Doug Pfeifer
Email: dpfeifer@meetme.net
Office: 847-413-3900
Account Manager: Brynn Beal
Email: bbeal@meetme.net
Office: (757) 528-8304
Intercall
Support: 1-800-896-1204 Options 2, 1
EMEA Support Email: emeaqc@intercalleurope.com
US Support Email: qcd@teleconferencingcenter.com
Operator Assisted Reservations: 3, 1, 1 (new reservation), 2 (existing reservation)
Operator Assisted Reservations Email: cservice@intercallapac.com
Service Assurance Manager: Shannon Quaglia
Email: shannon.quaglia@west.com
Office: 860.772.2867
Account Manager: Same as Service Assurance Manager
Level3
Support: (888) 447-1119
Ready Access Support: Option 1
Web Support: Option 2
Support Email: ConfCenter@cfer.com
Service assurance Manager: Ricky Rosado
Email: Ricky.Rosado@Level3.com
Account Manager: Same as Service Assurance Manager
Examples
Example 1:
First example shows ...
Example 2:
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Considerations
Give some considerations such as system requirements or "gotchas" for this setting or control or programming syntax.